/api/v1/users/get-auth-token
curl --location --request POST 'https://telefonicainsights.lazarustech.dev/api/v1/users/get-auth-token' \
--header 'Authorization: Basic base64-encoded-username:password'
{
"code": 200,
"status": "success",
"message": "authentication token generated successfully",
"data": {
"authToken": "eyJ0eXAiOiJKV1QiLCJhbGciOiJIUz....Rz8hiYeC5hOTUyvIiCprF54Q9FsLNO8JkU4"
}
}
/api/v1/tickets/get-tickets-by-policy-code/[alphanumeric-policy-code]
curl --location 'https://telefonicainsights.lazarustech.dev/api/v1/tickets/get-tickets-by-policy-code/CP00003616AB' \
--header 'Authorization: Bearer the-previous-auth-token-as-bearer'
{
"code": 200,
"status": "success",
"message": "tickets by policy code",
"data": {
"total": 33,
"tickets": [
{
"id": 418809,
"policy_code": "PC00003616AB",
"type": "Siniestro_Ciberseguridad",
"product_id": 14000009520,
"product": "This project name in our system",
"source_id": 1,
"source": "email",
"status_id": 5,
"status": "closed",
"subject": "Hola Rafael buenos días, Rafael estamos ...",
"created_at": "2024-11-28T15:25:03Z",
"updated_at": "2024-12-03T11:11:19Z"
},
..,
{}
]
}
}
All attachments are available for download for 5 minutes.
/api/v1/tickets/get-ticket-by-ticket-number/[alphanumeric-ticket-number]
curl --location 'https://telefonicainsights.lazarustech.dev/api/v1/tickets/get-ticket-by-ticket-number/37639400' \
--header 'Authorization: Bearer the-previous-auth-token-as-bearer'
{
"code": 200,
"status": "success",
"message": "ticket by ticket number",
"data": {
"ticket_id": 37639400,
"policy_code": "CP00003616AB",
"type": "Siniestro_Ciberseguridad",
"product_id": 1400000952,
"product": "This project name in our system",
"platform_user_id": 135,
"requester_id": 14066523799,
"requester": "Peter Lopez ",
"responder_id": 14049726835,
"responder": "Rafael R. ",
"source_id": 1,
"source": "email",
"status_id": 5,
"status": "closed",
"subject": "Descarga del VHD",
"description": "Hola Rafael buenos días, Rafael estamos volviendo ...",
"created_at": "2024-11-28T15:25:03Z",
"updated_at": "2024-12-03T11:11:19Z",
"time_entries": [
{
"time_entry_id": 14009802540,
"support_by_id": 14004936463,
"support_by": "Jeferson Gomes Pereira",
"reason": "Análisis de amenaza y envio de email",
"time_in_seconds": 1800,
"executed_at": "2024-11-15T00:00:00Z"
},
..,
{}
],
"conversations": [
{
"conversation_id": 14257347598,
"support_by_id": 14067664425,
"support_by": "Luis Salcedo Delgado",
"support_email": "direccion.administrativa@aaa.bb.cc, Alan Gomes Perales ",
"content": "Buen dia Estamos revisando Le agradezco cuando detecten algo inusual, me llamen,\r\n\r\nEnviaron a las 11:30 y hasta este ..",
"created_at": "2024-11-15T21:44:28Z",
"updated_at": "2024-11-15T21:44:28Z",
"attachments": [
{
"id": 14152310472,
"content_type": "application/pdf",
"size": 76190,
"name": "document-name-een.pdf",
"attachment_url": "https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14152310472/original/document-name-een.1.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AAABBBCCCDDD%2F20250127%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20250127T121503Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=444555666",
"created_at": "2024-12-20T16:45:37Z",
"updated_at": "2024-12-20T16:45:40Z"
},
..,
{
"id": 14152918908,
"content_type": "application/pdf",
"size": 906568,
"name": "document-twee.pdf",
"attachment_url": "https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14152918908/original/document-twee.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AAABBBCCCDDD%2F20250127%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20250127T121503Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=111222333",
"created_at": "2025-01-08T11:03:42Z",
"updated_at": "2025-01-08T11:07:07Z"
}
]
},
..,
{}
]
}
}